At Stanley Rose Publishing, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your book, we offer a simple and hassle-free returns policy. Please read the following guidelines to understand our returns process:
Eligibility:
- Our returns policy applies only to purchases made directly from our website.
- The returns policy is applicable within the United Kingdom.
Timeframe:
- You have a period of 14 days from the date of delivery to initiate a return.
- Condition of the Book:
- The book must be in its original condition, unused, and free from any marks, creases, or damage.
- It should be returned with all accompanying accessories, such as bookmarks or dust jackets, if applicable.
Return Process:
- To initiate a return, please contact our customer support team at info@stanleyrosepublishing.com
- Provide your order number, name, and the reason for the return.
- Our team will guide you through the return process and provide you with a return authorization.
Return Shipping:
- The cost of return shipping is the responsibility of the customer, unless the book received is faulty or damaged.
- We recommend using a tracked shipping method to ensure the safe return of the book.
Refund:
- Once we receive the returned book and verify its condition, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to 10 business days for the refund to be reflected in your account.
Exclusions:
- E-books and digital downloads are non-returnable and non-refundable.
- Personalized books or books with customizations cannot be returned, except in the case of manufacturing defects.
Customer Support:
- If you have any questions or need further assistance regarding returns, please don't hesitate to contact our friendly customer support team. We are here to help!
Please note that this returns policy does not affect your statutory rights as a consumer.
We reserve the right to update or modify this returns policy at any time without prior notice. The most current version of the policy will be available on our website.
Thank you for choosing Stanley Rose Publishing, we appreciate your support and hope you enjoy your book.
